Technical Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be replied to in maximum 1 hour after the support ticket or e–mail was received. If your case calls for further assistance from a server admin, we’ll direct the support ticket or the e–mail to the person in charge and will leave a note to let you know that more time will be needed for reaching the optimal solution. And if you take advantage of the Optional Managed Services package, any of the server management services included there will be performed whenever you like.
A Top–Notch Customer Care Service
Our technical support team will be at your disposal 24x7x365 should you need help working with the Web Control Panel or with any of the apps that we preinstall for you on the server. Furthermore if you need assistance with all the regular admin tasks on your dedicated server, you can examine the Optional Managed Services package, that includes backup hard drive storage space, weekly OS updates, installation and problem troubleshooting services, server monitoring and rebooting procedures, etc.
A User–Friendly Help Section
Every Linux dedicated hosting server is equipped with our charge–free Web Control Panel, which features a comprehensive knowledge base plus a group of step–by–step video tutorials. Whenever you require assistance working with the Web Control Panel, just press the Help or Videos buttons situated in the top right corner.