A 99.9% Server Uptime
Our web hosting platform is based on a secure, enterprise–class hardware architecture and a significantly modified variation of Linux. That’s why, irrespective of what your website is, or how many site visitors you’ve got, or even if there’s a denial–of–service attack, our servers will stay up and your sites will stay online.
All our Linux web hosting packages offer a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
To be able to supply an outstanding web hosting service, you can hardly lean on the default network configuration in a datacenter. We’ve built our own custom network to ensure a superluminal connection speed with the outside world.
And because of this, irrespective of which data center facilities you opt for: our USA based datacenter, our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter or our Australia based datacenter, you will enjoy an assured 99.9% network uptime. And this guarantee is available with all hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re unsatisfied with our web hosting services, or if you think that they are insufficient, or if you decide that you need a Linux VPS web hosting rather than a cloud hosting account – we will give you a refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain total control of your domains even when you cancel your web hosting account with us.
24/7 Technical Support
We’ve carefully hand–picked each single member of our 24x7 support department to ensure that we can provide the best possible customer service you can possibly get. Each of our customer service technicians has many years of experience dealing with web hosting accounts behind his back, so they know what they are doing. Plus, they’re available 24/7/365 – you will be able to call them whenever you want and they will reply as quickly as possible.
Their average support ticket response time is just twenty minutes, whilst with other hosting firms you are forced to wait around for days. And we offer a 1–hour response time guarantee. No matter what happens, your queries will be answered in under 1 hour.