A live chat is among the channels of communication offered by some website hosting suppliers as a part of their support services. Determined by the service provider, the chat is used for billing, pre-sales and/or tech support. This way of contact is faster compared to a support ticket and it'll make it less likely to misunderstand or misspell anything in comparison to a phone call with a representative. Furthermore, when the issue that you experience needs some time to be reviewed and resolved, you're able to do something else in the meantime rather than just waiting, as you would have to do if you call. You can also employ a live chat support service without charge as long as you have world wide web access even if your web hosting supplier is based in a different country and they do not have a local phone number you can call.

Live Chat Support in Web Hosting

As we acknowledge the fact that various situations are often resolved if you talk with a live person, we offer a live chat service for all our prospective and active clients. The chat is accessible every single day and our customer care agents can assist you with a number of questions and situations. In case you are not our client yet, you'll be able to learn more about our web hosting packages and the website hosting platform in general so that you can be certain that your sites will work effectively on our servers. In case you already have an account and you have some questions or you have any kind of issues with any of our solutions, you will be able to join us on our live chat and we can provide the needed info or assist you to troubleshoot the issue. You'll need to open a trouble ticket for certain problems which need more time or the expertise of a sysadmin, but for numerous basic troubles you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is available every day, even on weekends and holidays. It's one of the best ways to learn more details about our Linux semi-dedicated hosting if you don't have an account yet or to get some problem resolved if you are a customer and our customer support representatives will help you live no matter what time of the day you join our chat. In case you are unsure which plan is more suitable for your web sites, if you need a piece of advice whether you should acquire a specific upgrade and how to order it or if you experience troubles setting up an e-mail account on your machine, you're able to get in touch with us and we will supply you with the necessary information at once. Our live chat is online even after our telephone lines are off for the day, which means that if you have an account with us, you can rest assured that you will always receive quick help with any kind of question or problem that comes up.