In case you have ordered a hosting package and you have certain inquiries about a particular feature/function, or in case you have come across some obstacle and you require assistance, you should be able to contact the respective client care team. All hosting companies deploy a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, since the fastest way to handle a problem most often is to open a ticket. This method of correspondence renders the responses sent by both sides easy to track and allows the customer support staff members to escalate the case if, for example, a sysadmin has to interfere. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you have to use at least two different accounts to get in touch with the support staff and to actually manage the hosting space. Non-stop signing in and out of different accounts could often be a nuisance, not to mention the fact that it requires quite a while for the vast majority of web hosting providers to reply to ticket requests.

Integrated Ticketing System in Web Hosting

In stark contrast with what you may find with a lot of other web hosting providers, the ticketing system that we use with our Linux web hosting is an essential part of the Hepsia hosting Control Panel, which is included with all accounts. You will not have to remember several usernames and passwords, since you will be able to manage both your tickets and the web hosting account itself in a single location. So, in case you have a query or face a problem, you can get in touch with our customer support staff members momentarily. Our system features a clever search mechanism. This suggests that even if you have submitted numerous tickets over the years, you will be able to track down the one that you need without difficulty. Furthermore, you can read knowledge base instructions for solving commonly encountered predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything in one place, which is why we have incorporated a support ticket system into the in-house developed Hepsia Control Panel, which is available with each semi-dedicated server package. This will allow you to manage the correspondence with our help desk team together with your hard drive space, which goes to say that you will not need to remember an additional sign-in name for a different interface. You’ll be able to send a new ticket or to track the status of an old one with less than a few mouse clicks whilst you are browsing the files hosted in your semi-dedicated account. Also, you can go through older tickets using a clever search filter or have a look at relevant help articles, which include solutions to commonly faced predicaments. The built-in trouble ticket system is strictly monitored 24-7 with the maximum ticket response time being just sixty minutes, so there will always be someone to help you.