The access to the customer and tech support that a web hosting company offers can tell you a lot about the services which they supply as well. In the event that you are allowed to use only e-mails or tickets, you have most probably discovered a reseller and not the website hosting supplier. If this is the case, you'll probably have to wait for a couple of days so as to get an issue resolved as your reseller may not be checking their communication regularly or they may need to get hold of the actual web hosting company for further assistance. When the provider offers several means of communication with quick response time that are available at any moment, they are most likely the top provider, not just a reseller. Therefore you will reap the benefits of prompt assistance and excellent support because they'll have instant access to the servers where your account is. Whatever the problem - technical or sales, it is generally better to be able to communicate with your web hosting company directly using your favourite way of communication.

24/7 Customer Support in Web Hosting

The customer and technical support services for all of our web hosting packages are round-the-clock, which means that you can forget all about waiting for a couple of days so as to get assistance. In case you aren't our client yet, you can call us, chat with a consultant or send an e-mail message. In case you already have an account, you're able to open a support ticket on top of the other three ways of contact. You are able to select the most appropriate way to contact us depending on where you are or what equipment you're using. We're able to help you for more or less any webhosting-related question that you have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a ticket, but even then the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

All Linux semi-dedicated hosting that we provide feature 24/7 customer and technical support, therefore no matter what problem you experience, you're able to get in touch with us and we will help you in a timely manner. Our guaranteed response time for every e-mail or ticket that you open from your Hepsia hosting Control Panel is only 1 hour; usually the response time rarely exceeds 20 minutes. In addition, we have telephone support with multiple local numbers around the world as well as a live chat, so you are able to get in touch with us and receive more information about our services even if you do not have an account yet. We're able to assist you with nearly any question or an issue you may have - payment methods, package specs, email setup, website hosting account settings, and many others. If you employ our services, you will not ever experience a scenario where you should wait for a day or two to get a problem resolved like you will need to do with a number of other service providers.

24/7 Customer Support in VPS Web Hosting

If you have a Virtual Private Server from us, you'll be able to contact us 24/7 for any kind of server-related issue or fordifferent difficulties or questions with regard to the pre-installed software your server is equipped with. If you have not bought a virtual private server plan yet, you're able to learn a lot more about our solutions by giving us a call or by using our live chat service. For more tech problems, you should send an email message or open a support ticket via your billing Control Panel and you will get support within less than an hour no matter the time of the day, even on weekends and holidays. The typical reply time in most cases doesn't exceed 30 minutes. If you need assistance with third-party software, you are able to use the Managed Services upgrade that you can include to each VPS package and our admins will help you with any installation or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour maximum answer time warranty, you will take advantage of timely support when you acquire a dedicated server through our company. Our customer and tech support teams are online 24/7/365, which means that every time you open a ticket via your billing account or you send an email message about any kind of issue with your server or the pre-installed software on it at any time of the day, you will receive a response within the hour, even during holidays. Our ticketing system is the perfect option in case the matter involved requires longer time to be resolved or when it needs to be forwarded to our admins, as it is a lot easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to phone us or talk to a live representative through our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 as well.